Webstraxt

One of East Midlands fastest growing Digital Agencies. Providing a full mix of Web Design, Digital Marketing, Ecommerce, SEO and Video production services.
Webstraxt Limited, Balderton Hall Fernwood, Newark, Nottinghamshire
+44 1636 351960 $0 $0

Privacy Policy

This privacy policy is applicable to Webstraxt Limited’s site only and not related to another of Webstraxt Limited’s other customer websites on the World Wide Web pages. Please read the privacy policy applicable to the site you are visiting. If you do not agree with this Privacy Policy, please do not use this site or fill in our “Contact Us” form. By accessing and using this Site, you hereby agree to the terms of this Privacy Policy.

Please also refer to the Terms & Conditions (insert link) before go ahead with Projects, Magento Connectors and Support services that Webstraxt Limited offer.

 

CONTACT DETAILS

Webstraxt Limited                                                                                              Phone: (0)1636 351960

Balderton Hall, Rubys Avenue,                                                                        Email:   info@webstraxt.com

Fernwood,

Newark,                                                                                                                Data Protection Officer: Jodie Oldhams

Nottinghamshire,

NG24 3JR

+ INFORMATION THAT WE MAY COLLECT AND WHY

As a business we will collect the following information to fulfil marketing services and the provide us with the contact details, should we need to contact you regarding the required project, connector or support package.

  • Full Name
  • Email Address
  • Telephone Number
  • Invoicing / Quoting Address (Typically a business address)
  • IP Address
  • Business / Personal Card or Bank Details

For Internal Business Analysis

 We may collect the following information for our own internal business analysis:

  • IP Address
  • Pages visited on the website

 

For Marketing Purposes

 We may collect the following information to send marketing / business development and industry based emails where consent has been given by the individual:

  • Full Name
  • Company Name
  • Company / Personal Email Address
  • Contact Telephone Number

 

+  HOW WE USE YOUR INFORMATION

We use third parties for internal analysis, customer service and where marketing communication consent has been given, to tailor marketing materials to our customers’ interests. You can find out more about marketing communications in the next section.

If you are simply browsing this site and do not enter any personal details, only anonymous data to do with how you use the website will be tracked. This is to help us make ongoing improvements to the user experience on our website. Please see our Cookie Policy for more information.

If you are fill out our online contact form, we may use certain trusted third parties to process your data. This is so that we can analyse customer activity as a whole make business, service and product improvement and assist with our customer care for your interests.

Please see below for a list of the third parties that we may use to process your data and the data that we share with them:

Please note: we will never sell your data and will only share your data with third parties that enable us to analyse our business data or deal with communications most effectively.

 

We do not collect or buy data about you from any outside companies, databases or any other sources.

  

+  DATA PROCESSORS FOR THIS WEBSITE

HUBSPOT

This data processor is a project management system.

Data processed: Full Name, Business Name, Business or Personal Address, Telephone Number, Email Address

Reason for being processed: This system is used to process the above data because either a new client has shown an interest in our services and this system is used to hold the above personal data to allow us to send official documentation and contact them as requested or the system is also used to hold existing client data and projects to allow us to contact clients and manage their projects accordingly.

Any further information: Consent and Contractual

 

 MAIL CHIMP

Third party supplier specified for the marketing, communication of business and industry specific emails. 

 Data processed: (Full Name, Company Name, Email Address)

 Reason for being processed: We use the above personal data with this third party supplier to ensure we can send you any industry specific information, any communication of business that we believe you will need to made aware of and also some marketing mail which may be of interest to you. This information is being processed by our third party company because you have either opt-in to one of our marketing emails or you have consented to this when filling out our online contact form.

Any further information: Consent

 

RAR RECOMMENDED

Customer Review Capture

 Data processed: (Name, Business Name, Email Address, Website Address)

 Reason for being processed: When our customers have completed their first project with us we like to gather their feedback for further analysis and help us to improve our services going forward. Once the customer has left feedback, if deemed useful we will ask the individual customer/ company whether they will allow us to publish comments on our website, this is done on a consensual basis only.

Any further information: Consent

 

GOOGLE ANALYTICS

Website Analysis

 Data processed: Anonymous website metrics (e.g clicks, pages visited, time spent on the website, conversions)

 Reason for being processed: This data is purely anonymous and is consented by clicking “yes” to our Cookie Policy when first clicking onto the website. This data is used for improving our website performance and user experience for future visitors.

Any further information: Consent

 

GOOGLE MAIL

Email (Customer Services and Project Management)

Data processed: (Email addresses, Name and any other information given by the individual when emailing us)

Reason for being processed: Google mail is used to send and receive emails to individuals that have shown an interest to our services by filling out a relevant website contact form, contacted us through other channels such as telephone or social media prior to the personal data being used or our email system is used to email active customers for needs of a project on a contractual basis. Google mail is not used for any email marketing to email addresses.

Any further information: Consent or Contractual

 

XERO 

Finance System

Data processed: (Email addresses, Name, Company Name, Address, Telephone Number, VAT number)

Reason for being processed: Xero is a finance system used by Webstraxt Limited to ensure all contractual legal documentation should as official quotes, invoice and credit notes are processed in relation to the Companies Act. This is legal requirement and is used with secure passwords to ensure all of our client’s information is processed and held securely.

Any further information: Contractual and a Legal Requirement.

 

GO CARDLESS

Direct Debit Service

Data processed: (Email addresses, Name, Company Name, Address, Telephone Number, VAT number, bank details)

Reason for being processed: Go Cardless are a third party company used to collect and take payment of our monthly website hosting and Magento Connector payments. The personal data listed above is taken in order for the client to fulfil the direct debit. These details are held securely by our third party supplier and is password protected.

Any further information: Contractual and a Legal Requirement.

 

+  HOW WE USE YOUR DATA

HOW WE USE YOUR DATA IN RELATION TO A PROJECT, CONNECTOR PURCHASE OR CONTACT FORM

Any data given to using relation to a project, Magento Connector purchase or contact form filled out by the individual will be processed in accordance to fulfil the requirements of the reason it was intended for. We may then process this data for the purposes of internal business analysis based on the acceptance and confirmation given by the data subject.

 

HOW WE USE YOUR DATA IN RELATION TO BUSINESS ANALYSIS

When you agree to our terms & conditions, you agree to use analysing your history and personal data. This is for the purposes of internal analysis to that we can get to know our customer base in order to develop the website, our products and services. We may also use this data along with your IP address (where Cookies {insert link} are enabled) to improve the experience of using our website and provide us with an overview of customer needs.

 

HOW WE USE YOUR DATA IN RELATION TO MARKETING COMMUNICATIONS

We will only send marketing / business analysis or industry specific emails where you have given us permission to do so through our dedicated Contact Us forms placed on out website. You may subscribe from these emails at anytime either from a link at the bottom of every email or by emailing us directly at info@webstraxt.com and asking to be removed from our marketing lists.

By signing up to receive our emails you agree to us capturing your data through a third party on your email opens, email link clicks and subsequent related interests. We do this to track and analyse the effectiveness of our campaigns. We may also use this data for profiling so that we can send emails relevant to your recent interests or recent projects.

If you do not agree to the above then please do not sign up to our newsletter. If you already subscribed with us and wish to remove your data, please contact us on 01636 351960 or email us on info@webstraxt.com.

Lawful Basis for Processing: Consent

 

HOW WE USE STORE & PROTECT YOUR INFORMATION

HOW WE CAN USE YOUR DATA IN RELATION TO A PROJECT, MAGENTO CONNECTOR OR CONTACT FORM

Your data from a contact form that has been filled out on our website, is held securely with our hosting provider on a Linux server. This information will be used to contact you as requested by yourself for interests of our services. Dependant on the choice of form of contact in which you wish to receive your data will then be transferred to our third party platforms as mentioned in the Data Processors For This Website section.

Any data held by third parties can’t be accessed by anyone outside of the company or the third party themselves. Third party platforms are password protected and can only be accessed by internal staff that require this information or the third party in question. These companies have been audited by ourselves for GDPR compliance.

 

+ OUR DATA RETENTION POLICY

HOW WE USE YOUR DATA IN RELATIONS TO A PROJECT OR MAGENTO CONNECTOR

 We will retain any data we hold about you while you are actively using our services, until the point that you request removal or after a period of 7 years from the last project or Magento Connector order has stopped.

Any user accounts, data records or inactivity for users that are no associated with any projects or Magento Connectors will be removed after 1 year of inactivity.

 

+ YOUR RIGHT TO ACCESS, CORRECTIONS & DATA ERASURE

HOW WE USE YOUR DATA IN RELATION TO A PROJECT OR MAGENTO CONNECTOR

 

We respect your privacy rights and provide reasonable access to the Personal Data that you have provided to us through the use of our services. If you wish to receive a record of data we hold about you, correct, or delete any of your data, please contact us by email at info@webstraxt.com, our data protection officer will contact you with the next steps for this.

At your request, we will issue a record, amend or remove/anonymise any data we hold about you.

At any time, you may change any of your personal data by contacting us on info@webstraxt.com.

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Contact us today on 01636 351 960 or email us: hello@webstraxt.com